Privacy Policy – InstantDogWisdom.com

Effective date: February 2, 2026

InstantDogWisdom.com (“Instant Dog Wisdom,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://instantdogwisdom.com (the “Site”), create an account, purchase digital products, download PDFs, subscribe to emails or text messages, leave comments, or otherwise interact with us.

Business identity: Instant Dog Wisdom is a division of K-9 Super Heroes Dog Whispering, based in Victoria, British Columbia, Canada.

1) Information We Collect

We collect information in three main ways: (a) you provide it, (b) it’s collected automatically, and (c) it comes from third parties you choose to use.

A. Information you provide directly

Depending on how you use the Site, you may provide:

  • Contact information (name, email address, phone number)
  • Account information (username, password, login credentials, account preferences)
  • Billing and transaction information (purchase details, receipts/invoices, billing address, payment status)
  • User-generated content (comments, reviews, testimonial submissions, form entries, messages, uploaded content)
  • Customer support communications (emails, messages, chat/support requests)

B. Information collected automatically (device/usage data)

When you browse the Site, we may automatically collect:

  • IP address
  • browser type, device type, operating system
  • pages visited, time spent, clicks, referring/exit pages
  • approximate location (based on IP)
  • security and fraud-related signals

C. Cookies and similar technologies

We use cookies, pixels, tags, and similar technologies to support Site functionality, analytics, and (where enabled) marketing. See “Cookies & Tracking” below.

2) How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Site
  • Create and manage accounts and authenticate logins
  • Process purchases and transactions
  • Deliver digital products (including PDF download access)
  • Send service messages (order confirmations, receipts, password resets, download delivery, account notices)
  • Send marketing communications by email and text message (only when permitted and/or when you opt in)
  • Improve our Site and offerings (analytics, testing, feature improvements, troubleshooting)
  • Personalize your experience (content, offers, and recommendations)
  • Maintain security and prevent fraud, abuse, or unauthorized access
  • Comply with legal requirements and enforce our policies/terms
  • We may also use aggregated or de-identified information (which does not reasonably identify you) for reporting and improvement.

3) Our Service Platform

We use a content resource management service (CRM) to help us operate key parts of our business, including:

  • email delivery and email marketing
  • SMS/text messaging
  • forms and opt-ins
  • customer relationship management (CRM)
  • purchase and transaction workflows (including purchase confirmations, receipts, and delivery messaging)

When you submit your information on our Site (for example, through a form, checkout, opt-in, or account creation), that information may be stored and processed within the CRM and its integrated service providers as needed to provide these services.

Where the CRM relies on sub-processors (such as SMS and email delivery networks), those providers may process limited information as necessary to deliver messages and maintain platform security.

4) Text Messaging (SMS/MMS)

If you give us your phone number and opt in (or otherwise consent where required), you may receive SMS/MMS text messages from us via the CRM.

No mobile information will be shared with third parties or affiliates for 
marketing/promotional purposes.

Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

These may include:

  • purchase or delivery-related messages (e.g., download access, order confirmations)
  • customer support messages
  • marketing messages (tips, promotions, product announcements) if you opt in

Your choices:

  • Opt out anytime: Reply STOP to unsubscribe.
  • Help: Reply HELP for assistance.
  • Message frequency: May vary.
  • Carrier note: Message and data rates may apply.
  • Consent to receive text messages is not a condition of purchase.

We do not sell your phone number.

5) Email Marketing Preferences (Opt-In / Opt-Out)

If you opt in, we may send newsletters, tips, promotions, and product announcements through our CRM (and related email delivery services it integrates with).

You can unsubscribe anytime using the link in our emails.

Even if you unsubscribe from marketing, you may still receive transactional/account messages (receipts, password resets, delivery notices, etc.).

6) Cookies & Tracking Technologies

Cookies are small files stored on your device that help websites function and remember information such as preferences and login sessions.

Types of cookies we may use:

  • Essential cookies: required for core site functions (security, login sessions, checkout)
  • Functional cookies: remember preferences
  • Analytics cookies: help us understand traffic and improve performance (e.g., Google Analytics or similar tools)
  • Marketing cookies: may support advertising measurement and retargeting (where enabled)

Your choices:

You can control cookies through:

  • your browser settings (block/delete cookies)
  • any cookie preference tools we may provide on the Site (if enabled)

Blocking cookies may impact features like login or checkout.

7) Who We Share Information With

We do not sell your personal information.

We share information only as needed to operate the Site, deliver products, and run our business, including with:

A. Service providers

We may share information with third parties who help us provide services, such as:

  • Go High Level (email, SMS, CRM, opt-ins, purchase workflows)
  • Payment processors and payment networks used to complete transactions (for example, where Go High Level integrates with payment processing services such as Stripe)
  • Analytics providers (e.g., Google Analytics or similar)
  • Advertising platforms (if used): Meta, Google, etc.
  • Website hosting, security, and IT providers
  • Automation/integration tools used to connect systems and deliver services

These providers are authorized to use personal information only as necessary to provide services to us help us operate our business.

B. Legal and safety reasons

We may disclose information if we believe it is necessary to:

  • comply with law or a lawful request
  • protect our rights, property, or safety, or that of others
  • investigate fraud, security issues, or violations of our terms

C. Business transfers

If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

8) Payments and Purchases (Including Stripe)

Purchases and transaction workflows are managed through our CRM, which may integrate with third-party payment processors such as Stripe to process payments.

Payment processors handle payment details under their own privacy and security practices.

We receive transaction details needed for fulfillment, customer support, accounting, tax compliance, and fraud prevention.

We do not typically store full credit card numbers on our servers.

9) Digital Products & Download Delivery

When you purchase or request digital PDFs, we may collect and store information needed to:

  • deliver download links and confirm fulfillment
  • prevent fraud and abuse (including unauthorized sharing or excessive download attempts)
  • provide customer support (including resending access)

10) Comments, Reviews, and User-Generated Content

If you leave comments or post content, we may collect the data you submit plus technical data (like IP address and browser user agent) to help with spam detection and security.

Public content warning: If you post content publicly (such as comments), it may be visible to other visitors.

Gravatar (if enabled).

If Gravatar is enabled, an anonymized hash of your email may be sent to Gravatar. If your comment is approved, your profile image may be visible publicly alongside your comment.

11) Embedded Content (Video and Social Media)

Our Site may include embedded content (videos, posts, images, articles) from third-party websites (e.g., YouTube and social platforms). Embedded content behaves as if you visited the other website directly. Those sites may collect data about you, use cookies, and track your interaction—especially if you are logged in to their platform.

12) Affiliate Links

We may use affiliate links, which means we may earn a commission if you purchase through those links (at no additional cost to you). Affiliate partners may use cookies or tracking governed by their own privacy policies.

13) Testimonials

If you submit a testimonial or review, we may display it on our Site or in marketing materials with your permission. Testimonials may include a first name, initial, or general location—only what you approve.

To update or remove a testimonial, please contact us through our Contact Us page.

14) Data Retention

We keep personal information only as long as reasonably necessary to:

  • provide services, manage accounts, and deliver products
  • meet legal, tax, and accounting requirements
  • maintain security and prevent fraud
  • resolve disputes and enforce agreements

Examples:

  • transaction records may be retained as required by law
  • account data is retained while active and for a reasonable period afterward
  • comments may be retained unless deletion is requested (where feasible) or required by law

15) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work to reduce risk and protect data from unauthorized access or misuse.

16) Where Your Data Is Stored and Processed (Canada and the USA)

We are based in Canada, and we use service providers and web servers located in Canada and the United States. Your information may be stored or processed in both countries, and potentially in other locations where our vendors operate.

Privacy laws may differ by jurisdiction. By using the Site, you understand your information may be transferred, stored, and processed outside your province/state/country.

17) Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • request access to your personal information
  • request corrections to inaccurate information
  • request deletion (subject to legal/operational requirements)
  • withdraw consent for marketing emails (unsubscribe link)
  • withdraw consent for SMS (reply STOP)

To make a request, please use our Contact Us page.

18) Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) setting. Because there is no consistent standard for recognizing DNT signals, we may not respond to them consistently. You can still manage cookies through your browser settings.

19) Children’s Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please use our Contact Us page and we will take appropriate steps to delete it.

20) Surveys, Contests, and Promotions

If we run surveys, giveaways, or promotions, participation is voluntary. We may collect contact information and other details you choose to provide to administer the promotion and improve our offerings.

21) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top and may provide additional notice (including email notice if appropriate).

22) Contact Us

For privacy questions or requests, please reach out through our Contact Us page on InstantDogWisdom.com.